Cash Register Services (Cheshunt)

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CONDITIONS OF PURCHASE AND INSTALL OF EQUIPMENT

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Before any equipment is installed a full and complete menu/items list must be submitted at least five days in advance so it can be programmed into the machine, this includes all food and drink menus, receipt and table bills headers and footers, table plans, any basic functions that you want the machine to perform, I.E. discount, compulsory clerk and names, compulsory covers, service charge etc., depending on the menu/program submitted it can take longer that five das to program but we can give you a time frame of how long it will take to program the equipment, and cash registers that need to be off the cash base must this me be advised when the initial inquiry for the cash register is made, small changes of the program on site will not be charged for.

 

If only part of the menu is submitted prior to installation and then additional menu items are then given to the engineer at the time of installation which then need to be programmed into the equipment, this will be charged at an hourly rate. if a reprint of the keyboard overlay is also required a charge will be made for this, if you are replacing excising equipment a picture of the keyboard or a print out from the old machine program is not sufficient it must be a full and descriptive menu/items list, if you take pictures of the menus that are on your walls in your take away and items that are not in the pictures are then needed to be added again a charge will be added for this, this also applies to off base cash registers as this can not be done on site and a separate service call will be charged for this if it has be done, this can sometimes stop the equipment being installed on the date requested.

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The above only applies to programmed equipment, other than off base machines, any equipment that is sold not programmed comes under the destination of boxed, this equipment normally comes at a reduced price,  if the customer then requires the equipment programmed or off based a cost will be submitted when a menu or list of products has been received.

 

If Cat5 cabling is required and is installed by the customer it must be terminated and tested, if any cabling if found to be to be defective and a revisit required for installation of the equipment there will be an additional charge for this, the charge will include time on site and traveling time, if we are terminating the Cat5 cable and a fault is found in the cable any revisits will be chargeable.

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Any revisits for staff training for new or staff that were not present on installation of the equipment this will be charged for at an hourly rate.

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*** CAUTION ***

If there is any functions that you wish the equipment or software to perform this must be communicated at the initial point of enquiry of purchase as once the equipment has been purchased and you then inquire as to a function and the equipment purchased it is not capable of the said function a refund will not be available on this basis as the equipment/software is not faulty, this condition is so you the customer does not purchase a piece of equipment or software that is not suitable for your business needs and we do not end up with an unhappy customer.

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Any piece of equipment needs to be ordered in a deposit must be paid before any equipment will be ordered, the amount of the deposit will be confirmed with the customer before ordering in equipment and equipment must be paid in full before installation of the equipment is installed on the customers premises unless you already have an account with us.

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ACCOUNT TERMS AND CONDITIONS

 

1. All terms are 30 days net, goods, services or support will be supplied up to the end of the 30 day period, if these conditions are met service and support will continue for the rest of the warranty period normally 1 year, providing your account is not in arears phone support will continue passed the guarantee period, we have been known to give phone support for machines that are more than 10+ years old.

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2. If payment is not received after 30 days no help whatsoever will be given until the account has been cleared, and saying the machine hasn't worked correctly since being installed as that is the normal reply when payment is requested or a promise to pay is not sufficient this includes any machines sold and are still under guarantee.  If the account is not cleared after this time you will lose your 30 day account status and all goods and services will have to be paid for in advance only after the account has been settled in full and it will then be decided as to whether your account status will be reinstated or be on a cash, cheque or Bank Faster Payment only basis, your account maybe reinstated after a period of business has been transacted.

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3. If we do not received payment from you after 90 days your account will be permanently closed and it will be decided if legal action is to be taken, if you pay your account after this time it will be decided if goods and services will be supplied and then only on a cash, cheque or bank Faster Payment only basis.

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